Hip n Sip Coffee Blend » jume coffee

Our Store Policies

We at jume coffee are committed to giving the best possible customer service that we can. Please familiarise yourself with our shopping policies so that you understand what to expect when ordering from us.

ORDERS

You can place your order on our website OR by text (027 277 0620) OR by email (sales@jumecoffee.nz).

Online ordering (up to 10kg total) via our website is recommended as you will immediately get a confirmation that your order has been placed and an email receipt will be sent to you.

For orders over 10kg or for those not comfortable ordering online, please place your order via text or email. You must include the following:

Full Name
Email Address (if sending text) OR phone number (if emailing)
Delivery Address including postcode
Which Products you want and how many of each

At this time, we are only accepting orders for shipping within New Zealand. Sorry, no international orders.

PAYMENTS

When completing your purchase online, you will have a payment choice between:

VISA or Mastercard
You can pay with your debit card or credit card provided it has the VISA or Mastercard logo on it.
Bank Deposit
You can pay for your order by transferring the funds directly from your bank account to ours.
Account Number: 12-3494-0007010-00
Please provide your order number or invoice number as reference.

OR
TPR (The People's Reserve) Coins
You can pay using TPR coins to TBsGGF6ZHsgiK2zNprYvfhbxTFTajXF6nW
(Tip: Once you have copied it, you can paste it in your TPR wallet app using the special button on the Send screen)
Please provide your order number or invoice number as reference.

SHIPPING

We will ship our products to you anywhere within New Zealand from our location in Blenheim, Marlborough. Orders are shipped on the next business day from the date the payment for your order was received.

RETURNS

Your satisfaction is very important to us. If you experience any issues with our products or our service, please contact us on 027 277 0620 so we can resolve it and improve our services going forward.